Privacy Policy

Effective Date: August 1, 2026

Welcome to Rizk Casino. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services in New Zealand. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

1. Information We Collect

We collect and process the following types of information:

Personal Identification Information: Name, date of birth, address, email address, phone number, and other information you provide during registration or account verification.
Account Information: Username, password, transaction history, account balances, and preferences.
Payment Information: Credit/debit card details, bank account information, and other payment data necessary to process deposits and withdrawals.
Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
Usage Data: Information about how you use our website, products, and services.
Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

2. How We Use Your Information

We use your personal data for the following purposes:

To provide, operate, and maintain our services.
To verify your identity and comply with legal obligations, including anti-money laundering and responsible gambling regulations.
To process your transactions and manage your account.
To communicate with you, including sending account updates, promotional materials, and customer support.
To improve our website, products, and services through analysis and research.
To detect, prevent, and address fraud, security, or technical issues.
To comply with applicable laws and regulations in New Zealand and other jurisdictions.

3. Legal Basis for Processing

Under New Zealand privacy laws, including the Privacy Act 2020, we rely on the following legal bases to process your personal data:

Your consent, where applicable.
Performance of a contract with you.
Compliance with legal obligations.
Legitimate interests pursued by us, balanced against your rights and interests.

4. Sharing Your Information

We may share your personal information with:

Service providers and partners who assist us in operating our business, such as payment processors, identity verification services, and IT providers.
Regulatory authorities, law enforcement agencies, or other government bodies as required by law or to protect our rights.
Affiliated companies within the Rizk group for operational purposes.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

5. International Transfers

Your information may be transferred to, and processed in, countries outside New Zealand, including countries that may not have the same data protection laws as New Zealand. We take appropriate safeguards to ensure your data is protected in accordance with this Privacy Policy and applicable laws.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or alteration. Despite these measures, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including to comply with legal, regulatory, tax, accounting, or reporting requirements.

8. Your Rights

Under the Privacy Act 2020 and other applicable laws, you have the right to:

Access and obtain a copy of your personal data.
Request correction of inaccurate or incomplete data.
Request deletion of your personal data, subject to legal and contractual restrictions.
Object to or restrict the processing of your personal data.
Withdraw your consent at any time where processing is based on consent.
Complain to the New Zealand Privacy Commissioner if you believe your privacy rights have been breached.

To exercise any of these rights, please contact us using the details below.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze usage, and deliver personalized content and advertising. You can control cookies through your browser settings and other tools. For more information, please see our Cookie Policy.

10. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children under 18. If we become aware that we have collected personal data from a child under 18, we will take steps to delete such information promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other circumstances. We will notify you of any significant changes by posting the new Privacy Policy on our website with an updated effective date.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

Rizk Casino Privacy Team
Email: [email protected]
Phone: +64 9 123 4567
Address: Rizk Casino, Level 10, 123 Queen Street, Auckland 1010, New Zealand

Thank you for trusting Rizk Casino with your personal information. We are committed to protecting your privacy and providing you with a safe gaming experience.