Responsible Gambling at Rizk Casino New Zealand
At Rizk Casino, we are committed to providing a safe, fair, and enjoyable gaming environment for all our players in New Zealand. Gambling is meant to be a form of entertainment, and we take our responsibility seriously to ensure it stays that way. This page outlines the tools, resources, and support available to help you stay in control of your gambling activity.
Our Commitment to Responsible Gambling
Rizk Casino operates under strict responsible gambling principles. We actively promote safe gambling practices and work to prevent problem gambling by offering a range of player protection tools. Our team is trained to identify signs of problem gambling and to assist players who may need support.
Are You Gambling Responsibly?
Gambling should always be fun. Ask yourself the following questions to assess whether your gambling habits remain healthy:
- Do you gamble with money you cannot afford to lose?
- Has gambling caused problems with your relationships, work, or finances?
- Do you feel the need to gamble with increasing amounts of money to get the same excitement?
- Do you feel restless or irritable when trying to cut down or stop gambling?
- Do you gamble to escape problems or relieve feelings of helplessness, guilt, or depression?
- Have you tried to win back money you have lost (chasing losses)?
- Have you lied to family members or others to hide the extent of your gambling?
- Have you borrowed money or sold possessions to fund gambling?
If you answered yes to one or more of these questions, we strongly encourage you to use the tools available on this page or to seek professional support.
Player Protection Tools
Rizk Casino provides a comprehensive set of tools to help you manage your gambling. You can access all of these tools directly from your account settings or by contacting our support team.
Deposit Limits
Set daily, weekly, or monthly deposit limits to control how much money you add to your account. Once a limit is set, it takes effect immediately. Increasing a limit requires a cooling-off period of at least 24 hours before it becomes active.
Loss Limits
Set a maximum amount you are willing to lose over a defined period. This helps you stay within your budget and prevents chasing losses.
Session Time Limits
Set a limit on how long you can play in a single session. Once your session time is reached, you will be automatically logged out.
Reality Check
Enable reality check reminders that notify you at regular intervals about how long you have been playing and how much you have spent or won during your session.
Cooling-Off Period
If you feel you need a short break from gambling, you can set a cooling-off period of 24 hours, 7 days, or 30 days. During this time, you will not be able to log in or place bets.
Self-Exclusion
If you believe you need a longer break, you can self-exclude from Rizk Casino for a minimum period of 6 months or permanently. During self-exclusion, your account will be suspended, all marketing communications will be stopped, and you will not be able to reopen your account until the exclusion period has ended. To request self-exclusion, contact our support team at [email protected] or use the live chat feature available 24/7.
Protecting Minors
Rizk Casino strictly prohibits gambling by anyone under the age of 18. We carry out age verification checks on all accounts. If you share a device with minors, we strongly recommend using parental control software to prevent underage access to gambling websites.
Recommended parental control tools include:
Support Organisations in New Zealand
If you or someone you know is struggling with problem gambling, the following organisations provide free, confidential support in New Zealand:
Problem Gambling Foundation of New Zealand
The Problem Gambling Foundation offers free counselling, support, and advice for people affected by problem gambling, including family members and friends.
- Website: www.pgf.nz
- Helpline: 0800 664 262 (available 24 hours a day, 7 days a week)
Gambling Helpline New Zealand
The Gambling Helpline provides free, confidential support and information for anyone concerned about their own or someone else's gambling.
- Website: www.gamblinghelpline.co.nz
- Phone: 0800 654 655 (available 24 hours a day, 7 days a week)
- Text: 8006
Lifeline New Zealand
Lifeline provides crisis support and mental health assistance for New Zealanders.
- Website: www.lifeline.org.nz
- Phone: 0800 543 354 (available 24 hours a day, 7 days a week)
Need to Talk?
Free call or text 1737 at any time to talk with a trained counsellor.
Self-Assessment Tools
You can take a free, anonymous self-assessment test to better understand your gambling behaviour:
Blocking Software
If you want to block access to gambling websites on your devices, the following tools can help:
- GAMSTOP – UK-based self-exclusion scheme (also used by some international players)
- GamBlock – Blocks access to gambling websites and apps
- BetFilter – Gambling blocking software for multiple devices
Contact Rizk Casino Support
Our responsible gambling support team is available 24 hours a day, 7 days a week. If you need help activating any of the tools described on this page, or if you have concerns about your gambling, please do not hesitate to reach out to us:
- Email: [email protected]
- Live Chat: Available directly on the Rizk Casino website, 24/7
All responsible gambling requests, including self-exclusion, are processed promptly and treated with complete confidentiality.
Our Responsible Gambling Policy
Rizk Casino reviews and updates its responsible gambling policies regularly to ensure they meet the highest standards of player protection. This page was last reviewed in June 2026. We are dedicated to continuously improving our tools and resources to support the wellbeing of our players in New Zealand.
Remember: gambling is entertainment, not a way to make money. Always gamble within your means, set limits before you play, and seek help if gambling stops being fun.
